Marcia began this company by acquiring one small contract. Each year the company grew and before long the basement of her home could not feasibly hold any more employees. CAS Associates continues to grow and expand. Besides managing office staff, coordinating procedures and load leveling, Marcia is responsible for payroll, invoicing, and responsible for knowing how to adapt to the industries of today. During this recent downturn in the economy, Marcia can normally be found out among the staff preparing letters and working directly with managers.
Even before CAS Associates existed, Teresa worked for Marcia in other capacities and is now considered second in charge. She began transcribing investigations from her home and then was enticed into joining the office staff. She is knowledgeable about rules compliance, union timelines, but her primary responsibility is to facilitate the completion of transcripts, and ensure that decision letters are put out accurately and within established union agreement timelines.
Michelle originally started in our letter area. It wasn't long before we discovered she had an uncanny ability to proofread. She's now the manager in the letter area and has the primary responsibility of developing letter procedural processes and ensures we all adhere to them. Among many other duties, Michelle prepares drug and alcohol charge letters, coordinates and monitors our medical letters, and from time to time will assist other staff in preparing notices, postponements, and waiver letters.
Jenna first started with our company as a part-time "night faxer." She now works full-time in the letter department. Her main area of responsibility is to update discipline, update discipline logs and calendars. Jenna's degree is in Graphic Design, and so she's the individual responsible for our website updates. In addition, she also works directly with many managers in preparation of notices, postponements, waivers, leniency agreements, etc.
Ronda works directly with our managers to prepare medical related letters, discipline letters, postponements, waivers, conferences and training forms, as well as assists with database entry and emailing each day. In addition, she's become an expert on preparing drug and alcohol charge letters and we've learned that she has a strong ability to problem solve those quirky computer glitches we all encounter from time to time.
Deanna has been a part of this team for many years, working as a transcriptionist from her home. Deanna has now recently switched roles and joined our office staff. She works directly with our managers to prepare medical related letters, discipline letters, postponements, waivers, conferences and training forms, as well as updates our daily Investigation Calendars.
Brenda is in charge of our mail room, handles transcript check-in, scans, exhibits, while also photocopying and staging investigations for mailing. In addition, Brenda does the purchasing for the office and invoice entry and daily file scanning. Her primary responsibilities are in the area of mail preparation. She is responsible for all final letter preparation, monitoring the proofing stations to ensure the mail is addressed and processed as intended.
Amy has also been a part of this team for many years, working as a transcriptionist from her home. Just recently she has agreed to assist us in the mail room. Amy can be found at one of our proofing stations in the mail room, scanning documents, or running to the local post office.
Jessica spends alot of time updating disciplinary logs, calendar, invoicing, photocopying and staging transcripts for distribution. She also assists with purchasing office supplies, daily scanning, mail preparation, and assists with postponements and cancellation letters.
Carol recently joined our staff to coordinate the Southern Region medical letters and assist with Southern Region disciplinary letters. She also can be found updating the medical letter databases, FMLA database, and other databases on a daily basis.
Kendra is able to work a number of positions, including certifying transcripts, checking in transcripts, working with transcriptionists, emailing, scanning, proofing stations, etc. For the time being Kendra will be considered a "floater" who will fill in for those areas that require assistance in order to meet timelines and/or deadlines.
Nathan is available as our IT Specialist. He monitors our backup process, or internet access, assists our contractors with computer problems, assists with file conversions, and handles in-house computer issues and research projects as they arise.
Dick is Marcia's husband of 30+ years. He has recently retired from a totally separate business entity. Although he continues in a consulting capacity for other businesses, he is available to assist us as needed.
Millie & Jerzee are becoming seasoned at greeting visitors at CAS Associates. Their team's primary responsibility is to enthusiastically bark at everyone that enters the front door of the business. Quickly our daily visitors learn that Millie & Jerzee look forward to their arrival, especially when they provide them treats.