LETTER PREPARATION POLICY:
First of all, our staff will do everything in our power to make sure that timelines are met for our customers. We must live within some constraints:
The Glenwood, Iowa, Post Office closes at 4:30 p.m., therefore our last trip to the post office is at 4:15 p.m.
The majority of our staff are here at work until 5:00 p.m.
Any new letter requests that we receive after 4:00 p.m. will be charged an additional “rush” handling charge to cover our expenses.
Occasionally situations will arise that require us to drop current projects, pull in additional staff, or pay weekend, overtime or holiday pay rates in order to complete a “rush” project.
One (good quality) 90-minute investigation takes a skilled transcriptionist 6 to 7 hours to transcribe and another 90+ minutes to relisten.
Please upload audio files immediately after the hearing, because our first day begins the day after the hearing is held.
The following is a guideline (rule of thumb) for RUSH rate projects:
Our Rush Policy allows for 90 minutes per business day of audio (this is equal to about 7 hours of transcription, re-listening and certifying). If the deadline requires weekend or holiday hours, and/or exceeds 90 minutes of audio per business day then it is considered a rush project.
Same day or next day services may be available at an “expedite” rate.
Note: A business day is defined as Monday through Friday.