Our staff will do everything in our power to make sure that timelines are met for our customers. We understand that situations may arise that require us to drop current projects, pull in additional staff or pay weekend, overtime or holiday rates in order to complete a “rush” project.
Please note that one 90-minute (good quality) hearing takes a skilled transcriptionist up to 8 hours to transcribe and relisten to ensure accuracy; therefore, PLEASE upload audio files immediately after the hearing, because day one begins the next day (when working with union agreements).
RUSH Policy explained:
Rush rate will apply if a deadline requires weekend or holiday hours, and/or exceeds 90 minutes of audio transcription per full eight (8) hour business day. If the audio file falls under these guidelines, then it is considered a rush project.
Note: A business day is defined as Monday through Friday.