Rush Policy

 

LETTER PREPARATION POLICY:

First of all, our staff will do everything in our power to make sure that timelines are met for our customers. We must live within some constraints:

The Glenwood, Iowa, Post Office closes at 4:30 p.m., therefore our last trip to the post office is at 4:15 p.m.

The majority of our staff are here at work until 5:00 p.m.

Any new letter requests that we receive after 4:00 p.m. will be charged an additional “rush” handling charge to cover our expenses.

 

 

TRANSCRIPT POLICY:
Occasionally situations will arise that require us to drop current projects, pull in additional staff, or pay weekend, overtime or holiday pay rates in order to complete a “rush” project.

One (good quality) 90-minute investigation takes a skilled transcriptionist 6 to 7 hours to transcribe and another 90+ minutes to relisten.

Please upload audio files immediately after the hearing, because our first day begins the day after the hearing is held.

 

 

The following is a guideline (rule of thumb) for RUSH rate projects:

Our Rush Policy allows for 90 minutes per business day of audio (this is equal to about 7 hours of transcription, re-listening and certifying).  If the deadline requires weekend or holiday hours, and/or exceeds 90 minutes of audio per business day then it is considered a rush project.

Same day or next day services may be available at an “expedite” rate.

Note: A business day is defined as Monday through Friday.