We provide accurate “clean verbatim” transcripts for industrial hearings, investigations, interrogations and interviews.
Investigations / Hearings:
Since 1995, our “niche” marketplace has been the railroad industry, specifically railroad transcription services, and now we are expanding into other areas. Because the majority of our transcripts are used for legal purposes in arbitration-type situations involving union arbitration, we are committed to providing a very high-quality interpretation of the spoken word.
For example, recently we received an 11-hour hearing which took 45 hours to transcribe by multiple team members. Then it had to be re-listened to and finalized within three days. There is a lot of pressure. Of course, an average hearing is an hour to two hours, but that still takes four to 10 hours to transcribe so it’s truly labor intensive. For every 10-15 minutes of audio recorded, on the average it takes an hour to transcribe.
Our projects come to us in various digital audio formats. We are able to convert and transcribe the majority of all types of audio recordings. Railroad Transcription Services are completed in a timely manner and distributed electronically as required by our contracts.
Tapes: We recommend four-channel recorders for industrial hearings. This provides our transcriptionists the ability to tune in on one microphone when multiple people are speaking. Normally we’ll identify each person by their full name except when in the Question & Answers (Q&A) where we will separate them as Q or A.
Digital Files: With the advancement of technology, we can customize our process as required by our railroads. In addition, we can:
1) Provide a link which will allow you to attach and upload files.
2) Your files can be physically copied to a CD and mailed to us.
3) We can create a customized Citrix ShareFile Folder to make your upload process simple.
Please note: If we are requested to identify each participant, and there are more than two individuals present at the time of recording, we prefer software that offers four-channel recordings. This assists our transcriptionists in correctly identifying voices and allows us to provide you a more accurate transcript.
Claims / Interrogations / Interviews:
We provide accurate transcripts of the industrial interviews, interrogations, and fact finding that may be conducted internally. Our team will transcribe these in a timely manner.
Dispatcher Tapes / Phone Conversations:
Often recordings of dispatcher tapes or phone conversations are required for evaluation and/or for investigative purposes. Our transcript team is familiar with the difficulty of these recordings due to poor quality. Occasionally we will request some assistance from a manager for interpretation but we will gladly work to make these as accurate as possible.
Feel free to contact us with questions on pricing or for general service inquires.